Published:2016/09/29 Last Updated:2016/09/29
JVN#89726415
ManageEngine ServiceDesk Plus fails to restrict access permissions
Overview
ManageEngine ServiceDesk Plus provided by Zoho Corporation fails to restrict access permissions.
Products Affected
- ManageEngine ServiceDesk Plus versions prior to 9.0
Description
ManageEngine ServiceDesk Plus provided by Zoho Corporation is a help desk software. ManageEngine ServiceDesk Plus fails to restrict access permissions.
Impact
A user logged in with guest privileges may access functions for which permissions are not granted.
Solution
Update the software
Update to the latest version according to the information provided by the developer.
Vendor Status
| Vendor | Link |
| Zoho Corporation | README for Version 9.0 |
References
JPCERT/CC Addendum
Vulnerability Analysis by JPCERT/CC
CVSS v3
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N
Base Score:
5.4
| Attack Vector(AV) | Physical (P) | Local (L) | Adjacent (A) | Network (N) |
|---|---|---|---|---|
| Attack Complexity(AC) | High (H) | Low (L) | ||
| Privileges Required(PR) | High (H) | Low (L) | None (N) | |
| User Interaction(UI) | Required (R) | None (N) | ||
| Scope(S) | Unchanged (U) | Changed (C) | ||
| Confidentiality Impact(C) | None (N) | Low (L) | High (H) | |
| Integrity Impact(I) | None (N) | Low (L) | High (H) | |
| Availability Impact(A) | None (N) | Low (L) | High (H) |
CVSS v2
AV:N/AC:L/Au:S/C:P/I:P/A:N
Base Score:
5.5
| Access Vector(AV) | Local (L) | Adjacent Network (A) | Network (N) |
|---|---|---|---|
| Access Complexity(AC) | High (H) | Medium (M) | Low (L) |
| Authentication(Au) | Multiple (M) | Single (S) | None (N) |
| Confidentiality Impact(C) | None (N) | Partial (P) | Complete (C) |
| Integrity Impact(I) | None (N) | Partial (P) | Complete (C) |
| Availability Impact(A) | None (N) | Partial (P) | Complete (C) |
Credit
Akihito Mukai and Tomoshige Hasegawa reported this vulnerability to IPA.
JPCERT/CC coordinated with the developer under Information Security Early Warning Partnership.
Other Information
| JPCERT Alert |
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| JPCERT Reports |
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| CERT Advisory |
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| CPNI Advisory |
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| TRnotes |
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| CVE |
CVE-2016-4889 |
| JVN iPedia |
JVNDB-2016-000170 |