Published:2016/09/29 Last Updated:2016/09/29
JVN#50347324
ManageEngine ServiceDesk Plus vulnerable to cross-site scripting
Overview
ManageEngine ServiceDesk Plus provided by Zoho Corporation contains a cross-site scripting vulerability.
Products Affected
- ManageEngine ServiceDesk Plus versions prior to 9.2
Description
ManageEngine ServiceDesk Plus provided by Zoho Corporation is a help desk software. ManageEngine ServiceDesk Plus contains a stored cross-site scripting (CWE-79) vulnerability.
Impact
An arbitrary script may be executed on a web browser of a user that is logged in.
Solution
Update the software
Update to the latest version according to the information provided by the developer.
Vendor Status
| Vendor | Link |
| Zoho Corporation | ServiceDesk Plus 9.2 ReadMe |
References
JPCERT/CC Addendum
Vulnerability Analysis by JPCERT/CC
CVSS v3
CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Base Score:
5.4
| Attack Vector(AV) | Physical (P) | Local (L) | Adjacent (A) | Network (N) |
|---|---|---|---|---|
| Attack Complexity(AC) | High (H) | Low (L) | ||
| Privileges Required(PR) | High (H) | Low (L) | None (N) | |
| User Interaction(UI) | Required (R) | None (N) | ||
| Scope(S) | Unchanged (U) | Changed (C) | ||
| Confidentiality Impact(C) | None (N) | Low (L) | High (H) | |
| Integrity Impact(I) | None (N) | Low (L) | High (H) | |
| Availability Impact(A) | None (N) | Low (L) | High (H) |
CVSS v2
AV:N/AC:L/Au:S/C:N/I:P/A:N
Base Score:
4.0
| Access Vector(AV) | Local (L) | Adjacent Network (A) | Network (N) |
|---|---|---|---|
| Access Complexity(AC) | High (H) | Medium (M) | Low (L) |
| Authentication(Au) | Multiple (M) | Single (S) | None (N) |
| Confidentiality Impact(C) | None (N) | Partial (P) | Complete (C) |
| Integrity Impact(I) | None (N) | Partial (P) | Complete (C) |
| Availability Impact(A) | None (N) | Partial (P) | Complete (C) |
Credit
Akihito Mukai and Tomoshige Hasegawa reported this vulnerability to IPA.
JPCERT/CC coordinated with the developer under Information Security Early Warning Partnership.
Other Information
| JPCERT Alert |
|
| JPCERT Reports |
|
| CERT Advisory |
|
| CPNI Advisory |
|
| TRnotes |
|
| CVE |
CVE-2016-4888 |
| JVN iPedia |
JVNDB-2016-000169 |