Published:2016/09/29  Last Updated:2016/09/29

JVN#50347324
ManageEngine ServiceDesk Plus vulnerable to cross-site scripting

Overview

ManageEngine ServiceDesk Plus provided by Zoho Corporation contains a cross-site scripting vulerability.

Products Affected

  • ManageEngine ServiceDesk Plus versions prior to 9.2

Description

ManageEngine ServiceDesk Plus provided by Zoho Corporation is a help desk software. ManageEngine ServiceDesk Plus contains a stored cross-site scripting (CWE-79) vulnerability.

Impact

An arbitrary script may be executed on a web browser of a user that is logged in.

Solution

Update the software
Update to the latest version according to the information provided by the developer.

Vendor Status

Vendor Link
Zoho Corporation ServiceDesk Plus 9.2 ReadMe

References

JPCERT/CC Addendum

Vulnerability Analysis by JPCERT/CC

CVSS v3 CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Base Score: 5.4
Attack Vector(AV) Physical (P) Local (L) Adjacent (A) Network (N)
Attack Complexity(AC) High (H) Low (L)
Privileges Required(PR) High (H) Low (L) None (N)
User Interaction(UI) Required (R) None (N)
Scope(S) Unchanged (U) Changed (C)
Confidentiality Impact(C) None (N) Low (L) High (H)
Integrity Impact(I) None (N) Low (L) High (H)
Availability Impact(A) None (N) Low (L) High (H)
CVSS v2 AV:N/AC:L/Au:S/C:N/I:P/A:N
Base Score: 4.0
Access Vector(AV) Local (L) Adjacent Network (A) Network (N)
Access Complexity(AC) High (H) Medium (M) Low (L)
Authentication(Au) Multiple (M) Single (S) None (N)
Confidentiality Impact(C) None (N) Partial (P) Complete (C)
Integrity Impact(I) None (N) Partial (P) Complete (C)
Availability Impact(A) None (N) Partial (P) Complete (C)

Credit

Akihito Mukai and Tomoshige Hasegawa reported this vulnerability to IPA.
JPCERT/CC coordinated with the developer under Information Security Early Warning Partnership.

Other Information

JPCERT Alert
JPCERT Reports
CERT Advisory
CPNI Advisory
TRnotes
CVE CVE-2016-4888
JVN iPedia JVNDB-2016-000169